"Now You Can Afford To Grow...Outsource With InSite Support!"

Our Company

In 1999, InSite Support Services, Inc. was founded by three experienced call center professionals with the goal to deliver to small and mid-market industry the same sophisticated call center services enjoyed by big companies for years; and most importantly to make it affordable!

Technology-intensive skills and training for call center operations often represent a sizable investment. In the past, small to mid-market companies simply couldn't afford to keep up.

Then the senior management team at InSite decided to change all that. Locating a fully equipped facility in Newberry, SC and a specially-trained workforce, they launched InSite.

The customer care technology business delivers to mid-market industry the quality service they've been looking for. By outsourcing with InSite, these companies profit from the same services at affordable prices.

Providing 24 by 7 customer support, InSite currently employs more than 250 cross-trained representatives. Beginning with technical support, we have extended services to specialized support for Internet Service Providers.

The management teams expertise in process improvement, training development, and quality control results in continuing client and customer satisfaction. While InSite handles customer contacts and support, their clients can concentrate on core business activity.

Our facilities feature:

• Two State-Of-The-Art Call Centers located in Newberry, SC and Nevada, MO, capable of managing practically any type of interface that companies need.
• Interactive Intelligence(I3) soft switch technology is used to route and redirect as many as 5,000 calls simultaneously and provides the ability to route voice over IP calls which we heavily utilize between facilities. I3's soft switch also has an integrated outbound dialer that provides predictive dialing capability if needed by our clients.
• Non-interruptible power supplies, paired with large capacity diesel generators, for back-up protection and security of operations.
• Customer service reps that deliver friendly, accurate and prompt caller response. They are trained in-house to handle multiple applications, custom-scripts, reports, database, and management tools for all aspects of business operations.

At InSite, service only begins with the contract. Clients are invited to monitor customer calls remotely by phone or from our facility. Reports are generated as requested to track trends in call activity. This feedback allows clients to make decisions to improve company profits and growth.