Insurance Support
Insurance Companies
When it comes to insurance, we see ourselves as efficiency experts. Giving you the edge over your competition, we deliver quality customer service around the clock. While your agents write new policies and perform underwriting duties, InSite agents take care of quoting and routine policy maintenance. In-house trained and licensed, they respond to your customers with confidence backed by knowledge. Whatever your company insures, property and casualty or life and health, we make the business of insurance easier -- for you, your agents, and your customers. And we're affordable!
Our Services Include:
- Rate quotes for automobile insurance.
- Response to billing questions. We explain billing breakdown so that customer concerns are promptly satisfied.
- Information processing to initiate policy changes. We input the data your agents need to complete endorsements efficiently.
- Recording of initial reports of loss for claims insurance. We realize that prompt customer contact after a loss results in more complete and accurate documentation. Supplying of basic information about your company, such as office hours, location, general directions, and contact numbers.
- Information input for policy reinstatements. This allows your agents to reactivate lapsed policies in minimal time.
- Provision of declaration pages and ID cards upon request from the agent or policyholder.
- Entry of messages regarding customer contacts to your office and agents via email.
- Handling of overflow and transfer calls. We know that if customer calls don't get through, you stand to lose business.
Our Agents Are:
- Friendly, courteous, and informed "Extensions" of your business.
- Products of business, accounting, and customer service backgrounds.
- Trained and/or licensed in-house within 90 days of hiring.
- Skilled in various platforms, agents tie in to your company's system to input data, such as policy changes, notes regarding customer contacts, etc.
- Equipped to handle routine customer service questions and issues.
- Familiar with the underwriting guidelines of your company.
For insurance clients both in- and out-of-state, InSite works behind the scenes to improve the quality of customer service delivery. We look forward to adding your company to the growing number who outsource with InSite!
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