IPTV Support: Elevate Your Customer Experience

Delivering top-tier TV and video entertainment requires best-in-class customer support. With InSite, you get expert assistance, ensuring a seamless experience for your subscribers.

Comprehensive IPTV Support Services

Our specialized IPTV support includes:
✔ Remote Control Programming – Assisting customers in setting up their remotes to work with their devices.
✔ DVR & Remote DVR Guidance – Helping users navigate DVR functions, including remote DVR access.
✔ Pay-Per-View Purchases – Supporting customers in ordering and accessing premium content.
✔ TV & Set-Top Box Connectivity – Ensuring a smooth setup of new TVs with set-top boxes.
✔ Channel Guide Customization – Assisting with personalized channel guide configurations.
✔ Closed Captioning Setup – Helping users enable and adjust closed captioning settings.
✔ Whole-Home DVR Functionality – Troubleshooting and optimizing multi-room DVR setups.
✔ Video on Demand (VOD) Support – Assisting with VOD purchases and playback issues.
✔ PIN Management – Helping customers set up and manage security PINs.

Seamless Integration with Your Admin & Billing Systems

InSite provides real-time access to customer account and service information, ensuring efficient and accurate support while reducing administrative burden for your team.

Flexible Pricing Options

• We offer customizable pricing structures to fit your business model:
  Per-Minute Billing (with a monthly minimum)
  Per-Subscriber Model (up to 20% call-in rate)
  One-Time Setup & Training Fees Apply

Enhance your IPTV support with InSite—delivering expert guidance, seamless customer experiences, and scalable solutions to keep your subscribers satisfied.