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Invalid Escalation - Received: 5/23/2011 8:40:00 AMInvalid troubleshooting

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CTID:11M52D-1318
Date of Occurrence:5/20/2011 8:37:00 PM
Customer:jsmith
Call Type:Fiber to the Home Connectivity
Detail issue with call:This is a Fiber customer, there is no modem, the Comtrend is used as a router, the internet connection does not depend on live dial tone.
Issue / Resolution by Provider:Customer is listed as FTTH in the Admintool.

Response Required: Yes
Respond To:John Smith
Contact Info:jsmith@ourclient.net