| Call Statistics | Information on the calls that we answer. |
| Resolution | First Call Resolution Statistics. |
| Escalation Percentage | Escalation Counts based against total calls. |
| Compiled Stats | Over-time look at Operating System and Problem Type statistics. |
| Distinct Callers | List of distinct usernames for a particular date range. |
| Repeat Callers | Number of times each username has shown up for a date range. |
| New Customer Signups | Customers whom we have either signed up via your admin, or referred to you. |
Reports
