Stats for: 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 To: 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 All All - Summary OurClient/ourclient
Explanations
Interactions: total number of interactions with InSite (ticket initiated during the chosen range) Tickets: total number of tickets opened in this range singles: total number of tickets that were touched once by InSite %: singles/tickets percent of single contact issues (first call resolution) RCallers: (tickets-singles) RCalls: sum of all repeat calls (excluding singles) perRepeat: rcalls/rcallers
