Interaction on: 2011-5-13 8:46
No listed outages for subscriber’s area or issue.
Stated Issue Type – Connectivity.
Account is active.
Not able to view pages.
Not able to send/receive email.
Using Windows XP.
Unable to connect.
Modem Rank Indicates –
Router Brand – None.
Power – Solid Green.
RX – Flashing Green 2x.
TX – Flickering Green.
Ethernet – Flickering Green.
Powercycled equipment.
Power - Solid Green.
RX - Flashing Green 2X.
TX - Flashing Green.
Ethernet - Flashing Green.
Verified Coaxial Cables Firmly in Place
LOS is clear.
No debris on the dish.
No damage to the equipment.
The coaxial cables are not on the approved cabling list.
RX Status – Flashing Green 2x.
Escalated to member.
Side Notes:
Address: 205 River Park Dr, Llano TX 78643-2583
Account Status: active
User Access: email,webpage
ip: DYNAMIC
Beam: Laredo, 040 Anik-F2, Product: ctesc.net: WB Value Pak
Escalate Repair Ticket for Further Review Refer to unknown failure process KB article 2610
