We’re seeking highly motivated individuals to become part of our team!
Our ideal candidates will have a flair for providing exemplary over-the-phone customer service and support guidance – meeting and exceeding the expectations of our clients day and night. When customers contact our call center for assistance, we are always ready to assist!
To view ALL of our open positions and job descriptions, click here
Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. <Click to view entire Job Description>
Insure Response Customer Service Representative
Under general supervision, in a 24/7 in-bound call center environment Insure Response Customer Service Representative will interact with customers to provide prompt, courteous customer service, which meets or exceeds service standards. Representatives will utilize applicable software programs, websites, and internal procedures to respond to customer inquiries, file first notice of loss information for insurance companies, process rate quote requests from customers and provide professional services for our Clients. All calls and actions taken on the call will be thoroughly documented. Services will be provided by clearly communicating in a user-friendly, professional manner. Representatives will perform related work as required. <Click to view entire Job Description>